LaserAway Fenway

Customers experience mixed results with treatments, particularly concerning hair removal effectiveness, though the clinic maintains a convenient Fenway location. Staff members are praised for explaining treatments clearly and providing thorough aftercare instructions, with Morgan serving as the nurse practitioner. The front desk experience varies significantly. Casey, Kat, and Jessica Speed are noted for being helpful and accommodating with scheduling, and customers feel comfortable asking questions during consultations without sales pressure. However, some encounter issues like long wait times, last-minute changes, and double-booking problems. For tattoo removal specifically, customers receive clear payment option information during consultations. One appointment was described as taking only "2 minutes" once started, though wait times before procedures can be extensive. Pain levels vary by treatment, with laser hair removal feeling like a "burning sensation" but being quick. Staff consistently check comfort levels and offer breaks when needed. The cooling systems during treatments help nurses make procedures "painless" or "barely noticeable" in many cases. Pricing ranges from $2,000 to $8,400 for packages, which some find expensive relative to results. The clinic offers financing options and a "Laser Love points" rewards program. Package deals and additional sessions are available, though sales pressure experiences vary among customers.