LaserAway Scottsdale

Customers frequently describe LaserAway Scottsdale as professional and welcoming, with many praising the friendly atmosphere and clean, modern facilities. Many report visible results from their treatments, though some express disappointment with effectiveness in certain areas. The clinic employs registered nurses including Stacy Bloom, Brandi, Nicole, Whitney, and Jessica, who customers describe as knowledgeable, professional, and gentle. Staff members like Noel, Amanda, and Nikki are praised for their expertise and ability to make clients comfortable during procedures. Customers consistently note that technicians explain processes thoroughly and demonstrate strong technical skills. Front desk staff including Michelle, Jasmine, Lindsay, and Halle receive praise for being welcoming and helpful with scheduling and package selection. However, experiences vary significantly with customer service. Some customers report excellent communication and follow-up care, while others describe pushy sales tactics, difficulty scheduling appointments, and unprofessional behavior from certain staff members. Several customers mention issues with last-minute cancellations and rescheduling problems. Customers report mixed results with tattoo removal effectiveness. Some notice visible fading after just one session, while others complete multiple sessions with minimal improvement. One customer saw significant progress with tattoos nearly completely gone after multiple sessions, but another reported no change after nine treatments. The process typically requires multiple sessions, though specific timelines vary by individual case. Tattoo removal customers describe the pain as significant but manageable, with technicians using techniques like cold air streaming and taking breaks when needed. Staff are praised for checking comfort levels throughout sessions and using methods to minimize discomfort. The laser equipment includes cooling systems that help reduce pain during treatment. Customers describe pricing as expensive, with packages ranging from hundreds to several thousand dollars. The clinic offers financing options and payment plans, though some customers report changes to payment terms after starting treatment. Several reviews mention concerns about being pushed toward more expensive packages or additional sessions, with some feeling the pricing structure favors the business over customer needs.