UPKEEP

UPKEEP presents as a clean, modern medical spa with generally positive customer experiences for cosmetic procedures. The clinic employs multiple skilled injectors including Nazeli (Naz), Janet, Annette, Colin, Harry, Cynthia, Florella, Jessica, Shivani, and Emily, who customers praise for gentle techniques and natural-looking results. Front desk staff Brisa, Daniela, and Victor (manager) receive strong praise for being welcoming and accommodating with scheduling adjustments. Pricing is considered reasonable for the Upper East Side location, with monthly specials advertised on social media. The clinic accepts Cherry and CareCredit financing and participates in pharmaceutical rewards programs like Alle. However, some customers report communication issues including difficulty reaching the clinic by phone and problems with promotional inquiries. There are also concerns about billing practices and inflexible policies regarding partial syringe purchases, plus one report of automatic tip selection at checkout without customer choice.